Rogers
This Location is Closed
Shrinkflation
January 22nd, 2025
Not that long ago, we were charged by the call and by the minute . Data was restricted and limited to specific geographic areas with roaming surcharges anywhere else. Today we have streaming and communication services that would have been witchcraft 200 years ago. Good News! but it's not all good news.
Today, if you get a call or text message on your $1500 smartphone and you do not recognise the number? Do you answer the call? If you get a email, from a company you do not know telling you to contact them/someone because of ROGERS\SHAW, do you respond knowing that you have a DISPUTE with ROGERS\SHAW services? If you receive a text from 777222 letting you know that there may be a problem with YOUR service do you respond? If you do, when they/someone asks for your surname and PIN, do you reply? If they/someone say that you called them and without your PIN they can not help you. What do you do? Do you say:
Enough of this shit! and hang up!
I worked in Woss, British Columbia in the 90s on Geographic Informations Systems, at a time when there were only three satellites overhead at any one time (today)and Novell 3.11 was about to be overwhelmed by Microsoft NT. Pre-Google Maps. In the late 90s I was able to return home to Campbell River, compared to the CANFOR corporation hive of Woss a mega-city of 32,000 worker-bees. When I left, the Englewood Logging Division of the Canadian Forest Products (Forests Forever) was running the last train logging system in Canada.
Englewood was circling the drain and like it or not, you are too
if you are reading this ...
the Mega-Crisis
is your problem to solve
After 8 years of 60-80 hours-a-week system integration of multiple platforms, in 1997, I soon found a management position in a local forest service equipment manufacturing company. I upgraded their information system technology in preparation for a Weyerhaeuser boom that never arrived. When they went into receivership I ended up working for 80% of my salary for two days a week. So I started consulting, more than doubling my income. And trained someone else to take my place while I went on a five-week vacation.
Part of the 1997 upgrade was to have Telus run fibre to a business, located on Duncan Bay Road, north of the town of Campbell River, pass the Weyerhaeuser Mill that closed in 2010. I connected a adjacent business, cutting telecommunications costs by more than 50% while increasing performance from dial-up to fibre. Everyone was more than happy. However working as a consultant in retail, Telus became the bane of my existence offering services not often would not work, supported by people who did not know what they were doing and it was my my job to fix it.
ROGERS\SHAW or whoever-you-are, get fucked! Abuse somebody else.
Some problems are NOT resolved, and linger until, despite the short-term business incentives, a tipping point occurs and change arrives
and the current problem transforms and crystallizes into a new solution: theFLUX.CA
Executive Summary
My wife and I have lived in Campbell River, a small community since the 1970s. We were Shaw customers since the CRTC approval of the Shaw purchase of the Campbell River Cable System in 2008. Before that we were members of the Campbell River Cable System since the 70s.
In 2022 the CRTC approved the purchase of Shaw by Rogers describing the deal as “in the public interest” and said “Canadians as consumers will benefit from this transaction” despite opposition from the Competition Bureau.
The conditions included Rogers establishing a Western headquarters in Calgary and creating jobs in Western Canada.
This is the offer that Rogers sent me by email.
Commission for Complaints for Telecom-television services (CCTS) released a damning report on telecom complaints from Canadian consumers over the 2023-2024 period, highlighting that they received more complaints than any previous year in their 17 year history. Year over year, complaints rose by 38%, led by an astonishing 68% increase in complaints from Rogers customers. Since 2021-2022, complaints from Rogers customers have more than doubled. OpenMedia.org
Carrie 4542
Customer Experience Expert, Customer Care
January 17th 2025
This morning I received a phone call related to my communication of January 10th 2025, I have blocked the Caller number as I consider this a scam.
Stated Concern January 10th 2025
This morning I received an email that turned out to be a scam related to this discrepancy.** Also recently my TransUnion credit score of 900 was reduced to 849. I am concerned that these issues are related and the result of direct or indirect actions taken by Rogers\Shaw and or their direct or indirect agents. Either a data breach or referral to a collection agency. Or both.
Please address my stated concern within 24 hours as follows:
1. Yes Rogers/Shaw experienced a data breach.
2. Yes Rogers/Shaw and/or its direct or indirect agents referred your account to a collection agency.
If option 1, then I will submit my concerns to CRTC Canada.
If option 2, then please provide the name and contact information of the direct or indirect agents related to the collection agency so that I may offer alternative information.
Thank you for your immediate attention to this matter
** Disagreement with account balance.
What I am getting!
What I was paying
Hi,
We have received your inquiry and we are pleased to announce all email inquiries will now be addressed in real time, and within one interaction by our Live Chat service.
To ensure your inquiry is addressed, please click the following link - www.rogershelp.com/chat to chat with one of our Live Chat Representatives.We are open to serve you between the hours of 7AM to 12AM (midnight) Monday to Sunday EST.
You may also visit us online via www.rogers.com/support to further review our products and services.
Thank you,
How bad does a telecommunication company have to be to make Telus look good?
So I switched to Telus.
Let me be clear
Regardless of whatever approval CRTC gave to Rogers, regardless of whatever small print permissions Rogers\Shaw gave itself, Rogers\Shaw is not Shaw.
Rogers\Shaw did not meet the terms of the offer I received, I was not satisfied , I was overcharged and I changed my service provider.
I live in a small community and Rogers\Shaw is just another example of a large corporate entity sucking economic resources and employment opportunities out of the area, reducing local services and increasing costs.
Canadians are not cattle
to be bought and sold on the open market
to be bought and sold on the open market
This has got to stop.
This is a call for a class action by the CRTC against Rogers\Shaw on behalf of former Shaw Customers.
In the meantime. Close my account and refund any and all payments made to Rogers and Rogers\Shaw for Internet and Mobile Services. Correct any and all Credit Score communications. Remove all personal information from any and all collection agencies.
Abuse somebody else.