Home Depot
More than one problem
no follow up
no delivery notice
no shipping information
no information management - website issues
Yesterday March 19th I ordered different flooring from another supplier to be delivered today March 20th.
The Vendor called and notified me that delivery truck was on way - truck arrived shortly after noon and two young men moved the flooring to garage.
2025 Country Aire Renovation Project
Close off garage convert to art room
Install Level 2 EV Charger, Heater
Install flooring in kitchen, office, utility room
Install dricore subfloor and flooring in garage
Old flooring in kitchen, office and utility room removed and garage partly enclosed by March.
Home Depot Orange Room Services Quote
The service representative arrived from Victoria with a trainee
Orange Services would not move kitchen appliances
Orange Services would not move utility room appliances
Orange Services would not prepare garage floor for flooring installation
Orange Services reported dricore insul-armor subfloor NOT approved
I decided to use local contractor to install flooring
Home Depot Flooring Materials Order
Attempt to order online would not work
Opened Home Depot Account
Home Depot flooring employee ordered flooring
7221-00062-08632-20250305 - transaction number
613002538 Order Number
ordered March 3rd on Account $4,665.87
Estimated Delivery March 10-12
10. 1001867333 - 37 cases of flooring
20. 1001628334 - 5 cases of dricore insul-armor
30. 1001388898 - 25 pieces of quarter round
Home Depot flooring employee had trouble logging into the computer and required assistance entering order.
No confirmation email received. No tracking information received.
Home Depot Online Account Order Status unable to find order
Order did not arrive between March 10 -12
EV Charger, and heater installed and inspected.
Garage interior insulation and drywall installed.
Multiple efforts to determine order status using 1-800 customer support resulted in March 10th email Case # 06301772 - flooring not found, no follow up
For Sku - 1001867333 I have Escalated to the Team who works with the Carrier for an update
For Sku - 1001628334 Vendor Portal shows tracking# SMI93467660 by Day & Ross
For Sku - 1001388898 Vendor Portal shows Tracking# SML9993524 by Day & Ross
The 5 cases of dricore insul-armor were delivered without notice and left on the driveway while I was inside the house. One case was damaged in shipment which I returned for a refund.
Flooring status still unknown March 16th so I escalated with store management. Advised delivery March 18th. Nothing arrived.
Returned to store March 19th and spent over three hours trying to locate flooring. Failing to determine location of flooring I canceled order for a refund.
That same day March 19th I ordered different flooring from other supplier to be delivered today March 20th - Note vendor called and notified delivery truck on way - truck arrived at noon and moved flooring to garage.
That same day, March 19th I returned home just as a truck pulled up with the flooring 16 days after it was ordered, 9 days late. No notice. Apparently, they were going to dump the order at the end of the driveway. Again.
I refused the delivery.
I have five granddaughters . My favorite eldest granddaughter is in her twenties. Very shortly after she was born, we all went to Home Depot. We took pictures of Elizabeth of many names in the parking lot as we went in, ensuring that the pictures captured Lizzie and the Home Depot Sign.
At the time, my partner and I were renovating 163 Country Aire in Campbell River British Columbia, on Vancouver Island. In honor of my favorite eldest granddaughter, we were in Vancouver, Burnaby, where her parents lived, to congratulate them on a job well done : ie: grandma wanted to see the baby.
I wanted to look around at a Home Depot, see what there was to see in the big city. See what we were missing.
At the time, our weekends were $1,000 on Friday, $1,000 on Saturday and $1,000 Sunday as we transformed a Roy Rogers Dale Evans Dark Spindle rancher in to something with a bit more Feng Shui. ... Takes a licking, keeps on ticking. Today we are in our 70s. I am selling decades of tools that I have collected @ 50% percent off! Everything that makes dust, I have my reasons and they are good ones. Slow, not stupid!
Tools are mostly easy to sell and the sales are paying for a renovation of the kitchen, office, utility room and (no longer) garage flooring. I have found excellent local contractors (ask me who?) and as a result the old flooring is up, the garage is closed in, there is heat in the garage and a level two EV charger but there is no flooring. Home Depot!
Ask me if I would take pictures again.
