Chat March 2024

JOHN ARGAST ✔ at 11:37, Mar 29:

Cancel Ignite Internet

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Info at 11:37, Mar 29:

You are now connected to the Virtual Shaw Assistant.

Shaw Assistant at 11:37, Mar 29:

What is the street address for the service you would like to inquire about today? For example: 123 Example street, Vancouver, BC. A1A 1A1

JOHN ARGAST ✔ at 11:38, Mar 29:

163 country aire drive, campbell river, bc v9w6x9

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Shaw Assistant at 11:38, Mar 29:

Thanks! I'll connect you to the next available agent.

Info at 11:38, Mar 29:

You are now being connected to the next available advisor.

Info at 11:38, Mar 29:

You are now connected to Angelo VP93.

Angelo VP93 at 11:38, Mar 29:

Hi John !

Thank you for messaging Rogers, together with Shaw and you've reached Angelo here in Vancouver.

I see you would like to cancel service and I'm ready to assist, how are you today?

JOHN ARGAST ✔ at 11:39, Mar 29:

Switching service providers - what am I required to do?

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Angelo VP93 at 11:41, Mar 29:

Ok thank you, yes I can certainly help with this !

I have your account up now and just reviewing here

Angelo VP93 at 11:41, Mar 29:

I see you've also had our services for a long time now !

How have you liked the internet service overall so far, and what's led to switching ?

We'd be sad to lose you, John !

JOHN ARGAST ✔ at 11:43, Mar 29:

Did not receive service expected.

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JOHN ARGAST ✔ at 11:44, Mar 29:

Attempt to resolve issue was unsuccessful

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Angelo VP93 at 11:47, Mar 29:

Ok I understand, thank you and I do some notes regarding this here

Angelo VP93 at 11:47, Mar 29:

Can we give it one last try with our tech support team to resolve the speed issues there?

JOHN ARGAST ✔ at 11:48, Mar 29:

Sorry, been there done that. Response was BS.

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Angelo VP93 at 11:48, Mar 29:

Ok thank you

Angelo VP93 at 11:48, Mar 29:

Just that you're on a 2year plan agreement for the service until OCT 2025 here and we can try with our tech support team one last time

Angelo VP93 at 11:54, Mar 29:

Are you still there, John?

JOHN ARGAST ✔ at 11:54, Mar 29:

SHAW/ROGERS misrepresented offering 1.5G. will file complaint if requred with CCTS - I will return all equipment but that's it. Very unhappy with all the mobile and internet issues that cost me time and effort due to this corporate change.

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JOHN ARGAST ✔ at 11:54, Mar 29:

Lied to

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Angelo VP93 at 11:56, Mar 29:

I'm more than happy to assist with resolving the issues with you !

Just not sure how we misrepresented/lied about the offered service, John.

The only change to the services upon the Shaw/Rogers merger was just our rebranding and logos, with no changes to the actual service network and cable lines and services

JOHN ARGAST ✔ at 11:57, Mar 29:

hello?

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Angelo VP93 at 11:57, Mar 29:

Hi John, not sure if you received my message above?

Angelo VP93 at 11:57, Mar 29:

I'll copy/paste it here

Angelo VP93 at 11:57, Mar 29:

I'm more than happy to assist with resolving the issues with you !

Just not sure how we misrepresented/lied about the offered service, John.

The only change to the services upon the Shaw/Rogers merger was just our rebranding and logos, with no changes to the actual service network and cable lines and services

JOHN ARGAST ✔ at 11:57, Mar 29:

reconnected now

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JOHN ARGAST ✔ at 11:59, Mar 29:

I want to switch providers in the next two weeks and then return your equipment. What is required?

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Angelo VP93 at 12:03, Mar 29:

Ok I'll set your disconnection here.

You're already billed for this month and we can set disconnection for APR 1st.

The final bill will also be emailed and will include an early cancellation fee $285 plus tax for the months remaining on contract ending OCT 2025.

We'll need the internet modem and 1x streaming box, with power cords and remote control returned please.

For equipment returns, our Shaw stores have reopened but not available for equipment returns (or pick-ups), nor do our technicians pick them up, during these times.

I will email a QR code for you to show at any Canada Post location. Please package the equipment in any box will do, and bring there. They can scan the code right from your smartphone no need to print it and they will ship back to us at no charge :)

There will be a temporary charge on your account just until equipment is returned. No need to pay as it will be reversed upon received at our warehouse. Or you can also reach us again upon returning, with the Tracking number. We can confirm and reverse the charge as of then !

Angelo VP93 at 12:08, Mar 29:

All set here John, can you please confirm confirmation and return label emails received?

JOHN ARGAST ✔ at 12:09, Mar 29:

This issue can not be resolved in a chat. There is no way that I will accept a cancellation charge after what I went through already trying to resolve the issues.

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Angelo VP93 at 12:11, Mar 29:

Yes, we can also assist over phone if you prefer instead

JOHN ARGAST ✔ at 12:11, Mar 29:

You are NOT responded to my questions. I did NOT request a disconection for April 1st. I do not have any more time for this today.

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JOHN ARGAST ✔ at 12:11, Mar 29:

please send a chat session

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Angelo VP93 at 12:12, Mar 29:

When would you like the disconnection set for instead ?

JOHN ARGAST ✔ at 12:15, Mar 29:

Read what I wrote. Do nothing at this time. I intend to escalate this issue. Good by

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Conversation closed by you  at 12:15, Mar 29:

JOHN ARGAST ✔ at 12:57, Mar 30:

agent

Sent

Info at 12:57, Mar 30:

You are now connected to the Virtual Shaw Assistant.

Shaw Assistant at 12:58, Mar 30:

Before I transfer you to an agent, let me know how I can help. Don’t worry, if I don’t have the answer, I can get you to a live agent who does.

Shaw Assistant at 12:58, Mar 30:

Please select from the menu options below, or type out a short question.