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Executive Summary

My wife and I have lived in Campbell River, a small community since the 1970s. We were Shaw customers since the CRTC approval of the Shaw purchase of the Campbell River Cable System in 2008. Before that we were members of the Campbell River Cable System since the 70s.

In 2022 the CRTC approved the purchase of Shaw by Rogers describing the deal as “in the public interest” and said “Canadians as consumers will benefit from this transaction” despite opposition from the Competition Bureau.

The conditions included Rogers establishing a Western headquarters in Calgary and creating jobs in Western Canada.

This is the offer that Rogers sent me by email.

What I am getting!

What I was paying

Hi,

We have received your inquiry and we are pleased to announce all email inquiries will now be addressed in real time, and within one interaction by our Live Chat service.
To ensure your inquiry is addressed, please click the following link - www.rogershelp.com/chat to chat with one of our Live Chat Representatives.We are open to serve you between the hours of 7AM to 12AM (midnight) Monday to Sunday EST.
You may also visit us online via www.rogers.com/support to further review our products and services.

Thank you,

Chat link March 2024

How bad does a telecommunication company have to be to make Telus look good?

So I switched to Telus.

Let me be clear

Regardless of whatever approval CRTC gave to Rogers, regardless of whatever small print permissions Rogers\Shaw gave itself, Rogers\Shaw is not Shaw.

Rogers\Shaw did not meet the terms of the offer I received, I was not satisfied , I was overcharged and I changed my service provider.

I live in a small community and Rogers\Shaw is just another example of a large corporate entity sucking economic resources and employment opportunities out of the area, reducing local services and increasing costs.

Canadians are not cattle
to be bought and sold on the open market

This has got to stop.

This is a call for a class action by the CRTC against Rogers\Shaw on behalf of former Shaw Customers.

In the meantime. Close my account and refund any and all payments made to Rogers and Rogers\Shaw for Internet and Mobile Services. Correct any and all Credit Score communications. Remove all personal information from any and all collection agencies.

Abuse somebody else.

Commission for Complaints for Telecom-television services (CCTS) released a damning report on telecom complaints from Canadian consumers over the 2023-2024 period, highlighting that they received more complaints than any previous year in their 17 year history. Year over year, complaints rose by 38%, led by an astonishing 68% increase in complaints from Rogers customers. Since 2021-2022, complaints from Rogers customers have more than doubled. OpenMedia.org

Carrie 4542

Customer Experience Expert, Customer Care

January 17th 2025

This morning I received a phone call related to my communication of January 10th 2025, I have blocked the Caller number as I consider this a scam.

Stated Concern January 10th 2025

This morning I received an email that turned out to be a scam related to this discrepancy.** Also recently my TransUnion credit score of 900 was reduced to 849. I am concerned that these issues are related and the result of direct or indirect actions taken by Rogers\Shaw and or their direct or indirect agents. Either a data breach or referral to a collection agency. Or both.

Please address my stated concern within 24 hours as follows:

1. Yes Rogers/Shaw experienced a data breach.

2. Yes Rogers/Shaw and/or its direct or indirect agents referred your account to a collection agency.

If option 1, then I will submit my concerns to CRTC Canada.

If option 2, then please provide the name and contact information of the direct or indirect agents related to the collection agency so that I may offer alternative information.

Thank you for your immediate attention to this matter

** Disagreement with account balance.

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