2025 Country Aire Renovation Project

Close off garage convert to art room
Install Level 2 EV Charger, Heater
Install flooring in kitchen, office, utility  room
Install dricore subfloor and flooring in garage

1. Old flooring in kitchen, office and utility room removed and garage partly enclosed by March.

2. Home Depot Orange Room Services Quote

   1. The service representative arrived from Victoria with a trainee

   2. Orange Services would not move kitchen appliances

   3. Orange Services would not move utility room  appliances

   4. Orange Services would not prepare garage floor for flooring installation

   5. Orange Services reported dricore insul-armor subfloor NOT approved  

I decided to use local contractor to install flooring

3. Home Depot Flooring Materials Order

   1. Attempt to order online would not work

   2. Opened Home Depot Account

   3. Home Depot flooring employee ordered flooring 

      1.  7221-00062-08632-20250305 - transaction number

      2. 613002538 Order Number 

      3.  ordered March 3rd on Account $4,665.87

      4. Estimated Delivery March 10-12

10. 1001867333 - 37 cases of  flooring

20.  1001628334 - 5 cases of dricore insul-armor

30. 1001388898 - 25 pieces of quarter round

Home Depot flooring employee had trouble logging into the computer and required assistance entering order.   

• No confirmation email received.  No tracking information received.

• Home Depot Online Account Order Status unable to find order

• Order did not arrive between March 10 -12

1. EV Charger, and heater installed and inspected.

2. Garage interior insulation and drywall installed. 

Multiple efforts to determine order status using 1-800 customer support resulted in March 10th email Case # 06301772 - flooring not found, no follow up  
For Sku - 1001867333 I have Escalated to the Team who works with the Carrier for an update 

For Sku - 1001628334  Vendor Portal shows tracking# SMI93467660  by Day & Ross

For Sku - 1001388898  Vendor Portal shows Tracking# SML9993524  by Day & Ross

The 5 cases of dricore insul-armor were delivered without notice and left on the driveway while I was inside the house.  One case was damaged in shipment which I returned for a refund. 

Flooring status still unknown March 16th so I escalated with store management.  Advised delivery March 18th.  Nothing arrived.   

Returned to store March 19th and spent over three hours trying to locate flooring.  Failing to determine location of flooring I canceled order for a refund.

That same day March 19th I ordered different flooring from other supplier to be delivered today March 20th - Note vendor called and notified  delivery truck on way -  truck arrived at noon and moved flooring to garage.

That same day, March 19th I returned home just as a truck pulled up with the flooring 16 days after it was ordered, 9 days late.  No notice.  Apparently, they were going to dump the order at the end of the driveway.  Again.

I refused the delivery.  

I have five granddaughters .  My favorite eldest granddaughter is in her twenties.  Very shortly after she was born, we all went to Home Depot. We took pictures of Elizabeth of many names  in the parking lot as we went in, ensuring that the pictures captured Lizzie and the Home Depot Sign.

At the time, my partner and I were renovating 163 Country Aire in Campbell River British Columbia, on Vancouver Island.  In honor of  my favorite eldest granddaughter,  we were in Vancouver, Burnaby, where her parents lived, to congratulate them on a job well done : ie: grandma wanted to see the baby.

I wanted to look around at a Home Depot, see what there was to see  in the big city.   See what we were missing.  

At the time, our weekends were $1,000 on Friday, $1,000 on Saturday and $1,000 Sunday as we transformed a Roy Rogers Dale Evans Dark Spindle rancher in to something with a bit more Feng Shui.  ... Takes a licking, keeps on ticking.   Today we are in our 70s.   I am selling  decades of tools that I have collected @ 50% percent off!  Everything that makes dust,  I have my reasons and they are good ones.  Slow, not stupid!  

Tools are mostly easy to sell and the sales are paying for a renovation of the kitchen, office, utility room and (no longer) garage flooring.   I have found excellent local contractors (ask me who?) and as a result  the old flooring is up, the garage is closed in, there is heat  in the garage and a level two EV charger but there is no flooring.  Home Depot! 

Ask me if I would take pictures again.